FAQ

SHIPPING

Where do you ship to?

We currently only ship to the United States and Canada. We may be expanding soon though!

How much is shipping?

We offer free shipping on all orders.

When will my order ship?

Orders are usually fulfilled within 1-3 business days.

Can I track my package?

We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.

How long will it take to get my package?

We ship via USPS and Amazon fulfillment. Once shipped, USA shipments typically take 2-5 business days to arrive. 

What is your refund policy?

Our top priority is you and we want you to have the best experience possible with ilk. 

So if you are not 100% satisfied with your purchase, we will refund your order in full (with proof of purchase) within 30 days of purchase, regardless of where you bought your ilk product.

Simply email us at returns@ilkcompany.com to receive your refund. 

PAYMENT

What method of payment do you accept?

We currently accept all of the main credit cards—Visa, Mastercard and Amex. We also accept PayPal.

What if I want to cancel my order after I already placed?

Please reach out to our customer care team for any order inquiries.

Is my credit card information secure?

Absolutely! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.

PROGRAMS

Do you offer a subscription service?

Yes! You will receive a hefty discount on your supplements if you select the subscription option at checkout. Subscribers also have complimentary 24-hour access to their personal health coach.

When can I cancel my subscription?

You can edit, delay, or cancel your subscription at any time, but if you want this change to take effect before your next shipment leaves, you need to let us know within 24 hours before your next shipment is sent by logging in to your account page.

Do you have a brand ambassador program?

We do! Please contact us at partners@ilkcompany.com if you love our products and want to become part of the ilk family!

Do you have a wholesale program?

ilk is always looking for great distributor partnerships with people like yourself! Please contact us at wholesale@ilkcompany.com and one of our specialists will be in touch with you.

Privacy Policy

Privacy Policy for ILK Company

Return Policy

Return Policy

Our top priority is you and we want you to have the best experience possible with ilk. 

So if you are not 100% satisfied with your purchase, we will refund your order in full (with proof of purchase) within 30 days of purchase, regardless of where you bought your ilk product.

Simply email us at returns@ilkcompany.com to receive your refund. 

Shipping Policy

Where do you ship to?

We currently only ship to the United States and Canada. We may be expanding soon though!

How much is shipping? 

We offer free shipping on all orders.

When will my order ship?

Orders are usually fulfilled within 1-3 business days.

Can I track my package?

We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.

How long will it take to get my package?

We ship via USPS and Amazon fulfillment. Once shipped, USA shipments typically take 2-5 business days to arrive. 

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